Problems

• Tracking says my package was returned

  We strongly recommend customers use their full legal name and double check the shipping address before submitting an order on our website. The postal service will return packages that can't be delivered as addressed, but it can take awhile for them to make it back to us. Please call us to make co...

• You guys sent me the wrong item

  It's our top priority that you receive the correct item(s) as you ordered them. Please don't remove jewelry from the heat-sealed packaging if you notice a problem. We ask that you send us a photo of your jewelry sitting on the logo of our measurement card. Position your phone/camera squarely over...